Business phone system capabilities

Fully automated and interactive service, which allows you to call out a large database of existing or potential customers and provides the necessary information and/or offer an interactive menu with various options according to pre-defined scenarios.

An automated call answering and processing system that guides callers through voice menu options. IVR may play a greeting and ask the caller to dial an extension number to route the call to the appropriate department or recipient.

Callers are placed in an on-hold system that answers calls according to callers’ priority, from highest (usually callers who have been waiting the longest) to lowest. Call Queues are extremely useful for a large number of simultaneous incoming calls.

This feature route calls based on the time of day, day of the week providing different responses to after-hours calls, weekend calls and holiday calls. Various messages may be played to a caller according to company work hours and call flow.

Ability to record inbound and outbound conversations occurring on the specified phone, most commonly for training purposes and/or quality assurance. The feature can be set to always record, never record, or record on-demand.

T-One Business Messenger fully integrated with well-known CRM systems like Sugar CRM, Zoho CRM, Follow Up Boss, JobDiva and with its own T-ONE CRM. This capability unties your agents from the desk phones and gives them more flexibility.